These terms and conditions govern the use of Faith Tech Labs Pvt. Ltd.
By using our services, you agree to the following terms:
Service Overview
Faith Tech Labs Pvt. Ltd. provides courier services specifically for books. We ensure safe and timely delivery, from pick-up to drop-off, as per the instructions provided by the customer.
Booking and Payment
- All bookings must be made through our online platform or authorized booking channels.
- Payment must be made in full at the time of booking unless otherwise agreed upon. Accepted payment methods include credit/debit cards, PayPal, or any other method specified on our website.
- Any additional fees for express delivery, oversized packages, or special handling will be communicated at the time of booking and added to the total cost.
Pick-up and Delivery
- Customers must provide accurate and complete pick-up and delivery addresses, along with the recipient’s contact information.
- The customer is responsible for ensuring someone is available to accept the delivery. If the recipient is unavailable, Faith Tech Labs Pvt. Ltd. will attempt to redeliver or return the package to the sender, and additional fees may apply.
- Delivery timelines provided at the time of booking are estimates, and we are not liable for delays caused by weather, traffic, or other unforeseen circumstances.
Package Handling and Liability
- We accept books for shipment in proper packaging to prevent damage during transit. Customers are responsible for securely packaging their books.
- Faith Tech Labs Pvt. Ltd. is not liable for damage to poorly packaged books or packages that are improperly sealed.
- Insurance for books during transit is optional but recommended. If you choose to insure your package, coverage will be provided up to the declared value. Without insurance, our liability is limited to [Amount, e.g., Rs.100] in the event of loss or damage.
Restricted Items
- We do not ship hazardous materials, perishable goods, or prohibited items as per local or international shipping regulations.
- Any illegal or dangerous materials found in the shipment may be reported to the authorities, and the sender may face penalties.
Loss, Damage, or Delay
- In the event of a lost, damaged, or delayed shipment, Faith Tech Labs Pvt. Ltd. will investigate the matter. Claims must be filed within [X] days of the delivery date.
- Compensation for lost or damaged shipments will be limited to the insurance coverage selected by the customer or the maximum liability specified in these terms.
- Faith Tech Labs Pvt. Ltd. is not responsible for delays caused by customs, natural disasters, or other external factors beyond our control.
Return and Refund Policy
- If we are unable to deliver your shipment, we will attempt to return the package to the sender. Additional return fees may apply.
- Refunds are available for undelivered or cancelled services within 30 days of booking, provided the service has not yet been completed. Any refund will be processed to the original payment method.
- Requests for refunds due to late delivery are subject to review and approval by Faith Tech Labs Pvt. Ltd., and compensation is only applicable in cases of extreme delay.
Customer Responsibilities
- Customers are responsible for ensuring the books shipped comply with all legal requirements, including copyright laws, where applicable.
- Any customs duties, import taxes, or other fees associated with international shipments are the responsibility of the sender or recipient.
Termination of Services
- Faith Tech Labs Pvt. Ltd. reserves the right to refuse service or terminate any shipment that violates these terms or applicable laws. In such cases, no refund will be provided.
Amendments to Terms
Faith Tech Labs Pvt. Ltd. reserves the right to modify these Terms and Conditions at any time without prior notice. Updated terms will be posted on our website, and continued use of the service implies acceptance of the revised terms.
