Return & Replacement Policy

Faith Tech Labs is committed to maintaining the highest quality standards for its products and ensuring complete customer satisfaction. In compliance with the Government of India’s regulations and customer rights, Faith Tech Labs offers a refund policy under specific terms and conditions. If the received package contains a manufacturing defect, you may request a refund by returning the package within 7 days from the date of delivery, subject to the terms outlined in this policy.

Eligibility for Refund:

• The refund policy applies only to packages that are returned in their original, marketable condition and are entirely unused. This policy does not cover products that are damaged, misused, or intentionally tampered with.
• Packages will not be eligible for a refund under the following conditions:
• If the package has been damaged or shows signs of use.
• If any manual markings or electronic printings have been made on the physical books.
• If the package or any part of it has been electronically activated, such as scanning a QR code present in any physical book.

 

In all other cases, refunds will be processed with standard deductions for delivery and administrative charges. The refund amount will be credited back to the original payment method used during the purchase.

Upon processing a refund, the package will be classified as an expired package in the Customer's Mobile Application account. Customers may reorder the same package by completing a new purchase.

Additional Terms: Customers are advised to carefully review the content of the books before ordering. Once an order has been placed and subsequently returned, standard deductions for delivery and administrative charges will apply. To ensure the suitability of the package, customers are encouraged to view available demo videos on YouTube. All refunds will include standard deductions for delivery and administrative charges and refund will be processed in 10 working days.

Once the order is placed, all orders will be processed and delivered within a 7 working days.